Delivery & Shipment

Your order will be shipped on average within three working days after receipt of your payment unless otherwise reported.

Delivery takes place via bpost. This takes about 1 to 3 working days within Belgium. Deliveries within Europe take about 3 to 9 working days and deliveries outside Europe about 7 to 19 working days.

We are not liable for any damage, loss or other problems during shipment. We are doing our utmost to prevent these possible problems.

You can have your package insured, subject to a surcharge of 2 euros.

If the package is suitable for letterbox mail (determined by Anna Pops), then the rate within Belgium is lower (2.95 euros).


Shipping cost

Free shipping to Belgium from €150,
Free shipping to the rest of the world from €350,


Please also read our general terms and conditions to be fully aware of the functioning of the website.



Return & Exchange

You can send us your exchange or return request online by e-mail via info@annapops.be. You must enter your e-mail address for verification purposes.
The items that you have purchased through us can be exchanged or returned without giving any reason and this during 14 days from the delivery. You pay the costs yourself. You will return the shoes or accessories (undamaged and complete) at your expense and Anna Pops will then return the shoes or accessories to you (once) at their expense.
Goods with a discount (outlet items or items indicated with a discount) can also be returned but within a period of 7 days in order to be able to sell them to other customers. The refund will made with a coupon code which can be used later in the shop or online.

In case of return, as soon as Anna Pops has received everything in good condition, undamaged and complete, she will refund the amount within 30 days to the account number of the customer. The amount will be transferred back to your account via the paypal account or, if desired, via bank transfer. The only thing Anna Pops will deduct are the original shipping costs.

The shoes will be taken back provided that:



FAQ
Q: When will my child be able to start wearing shoes?
It is best for children to learn to walk barefoot.
This strengthens the muscles and obliges them to exert themselves. So let them skip around as much as possible on their bare feet.
Once they can walk independently and walk around more, it's best to look forward to a sturdy shoe.
After purchasing the first shoes, it is in any case advisable to alternate barefoot steps with wearing the shoes.

Tip:
Take your child with you when you go to buy shoes. This way his/her foot can be measured.
You can also buy shoes without your child being there!
What is the best way to do this?
Place a piece of paper or cardboard on the floor against the wall and leave your child with both feet on it. Make sure your child is standing upright, with his or her heels against the wall and that both feet are standing upright. Then draw a line on the farthest toe of each foot. Measure the length from the heel (beginning of the leaf) to the furthest outstretched toe (the line). You can bring the cut out feet to the shop and with this paper print we can find the right shoe in the right size.
We will be happy to help you find the right size!

Q: How do I know that my child's shoes have become too small?
Children's shoes are too small when there is no more room to grow.
You can press the nose of the shoes to see if there is still room for growth. There must always be room available. A few millimetres are a minimum.
There are several signals:
* Sometimes children don't want to put on their shoes anymore. You really have to wrestle to put them on or they want to take them off immediately.
* Small red spots appear on the heel or toe.
* Teared or curled toenails can be an indication that the shoes are too tight.

Tip: If the shoe has a loose insole, you can take the sole out of the shoe and put the feet of your child on the soles.


Q: How fast do children's feet grow?
The feet of children between one and three years of age grow one shoe size every 3 to 4 months.
The feet of four and five year olds grow one shoe size every six months.
Children between the ages of six and seven need a larger shoe size every 8 to 10 months.
From the age of eight to ten, children keep the same shoe size for about one year.
Around the beginning of puberty (around 12-13 years) the growth process can suddenly take a spurt. Therefore, check the size of your teenagers every 3 months.

Q: What should I pay attention to when buying children's shoes?
* Make sure that the shoes fit properly.
Children's shoes fit well when your child is walking comfortably with them and there is a 1 centimetre growth space in the length.
When you buy new children's shoes, always provide extra room for growth.
Do not buy shoes 'on the growth': a shoe that is too big can be as harmful as a shoe that is too small.
Oversized shoes do not support the feet well and are bad for your child's posture.
* Always fit left and right shoes.
When fitting, take into account not only the length of a shoe, but also its width (for children with narrow/wide-feet), its height (for children with a high instep) and its height (for children with a high instep). Let the child walk around with both shoes on and watch how the shoes fit the foot.
* Natural materials such as leather are preferred.
Leather shoes are the highest quality shoes, they absorb sweat more easily and ensure that children are less likely to get sweaty feet.
Leather shoes can easily adapt to the shape of the feet. This makes it easy for the feet to retain their natural shape without any problems.
* Children's shoes should have flexible soles.
Sizes 18 to 23 should be very flexible to support the development of children's feet.
Sizes 24 to 27 also need to be quite flexible, but do not need to be extremely flexible.
Shoes from size 28 still need to be flexible, but may be a lot less flexible than the previous size groups.
* Provide at least two pairs of shoes so that the child can change shoes every day.
* Do not pass on older children's shoes to small children.

Q: How can I best maintain my new shoes?
It is very important that you impregnate your new shoes before you start wearing them.
By injecting the shoes with an impregnation spray ("Collonil: Carbon pro spray"), you make them water- and dirt-repellent, protecting them from influences such as rain, snow, puddles, etc.
If the shoes are worn a lot, it is best to repeat this regularly (e.g. after 10 to 12 wearings). Especially in winter it is important to keep your shoes water- and dirt-repellent.

Useful tips!
Always make sure the shoes are dry and clean before spraying with an impregnation spray. Otherwise, it may cause stains or differences in colour.
To prevent the leather from drying out and shrinking, never put your shoes under the heating system.

Q: How do I maintain smooth leather shoes?
Leather is a natural product that breathes, is comfortable and strong. Moreover, it lasts a lot longer than shoes in other materials.
Leather also requires good care in order to retain all these properties.
Leather can dry out and become stiffer over time. Therefore, you should regularly polish your shoes. When your shoes are completely clean and dry, you can lubricate them with the right colour of shoe polish. Here you can choose a shoe polish in the same colour as the colour of the shoes or in a neutral colour.
The shoe polish will nourish the shoes so that they no longer dry out and remain supple.
Allow the shoe polish to soak in for fifteen minutes and then shine the shoes with a dry cloth.
Then spray the shoes with a water and dirt-repellent impregnation spray.

Attention!
Smooth leather shoes in still wet condition should not be cleaned. The shoe cream mixes with the water and dries more slowly.

Q: How do I care for my patent leather shoes?
In principle, patent leather shoes do not require impregnation. The leather has a closed lacquer layer so that moisture cannot penetrate into it.
Patent leather shoes have a nice shine. But after you've worn them for a while, it's possible that the shine decreases a bit and streaks or cracks start to appear.
To avoid cracks and gloss reduction, first thoroughly polish your shoes with soapy water and a sponge. Then you can apply vegetable oil or the Collonil "Lack mousse for patent leather shoes" to your shoes.
The Collonil "Lack mousse for patent leather shoes" protects, cares for and cleans smooth lacquer leather and fashionable crease varnish.
In this way, your patent leather shoes will retain their high glamour!

Q: How do I take care of suede and nubuck shoes?
Suede and nubuck are beautiful materials, provided you maintain it well!
However, not everyone is keen on the combination of "children's shoe and suede/nubuck", but these materials have a very positive characteristic: you don't see scratches on them as easily as on smooth leather!

Both suede and nubuck are types of leather in which the skin of an animal has been 'tanned'.
Suede is the inner side of the leather and has a hairy appearance. Suede is softer than ordinary leather, but it is sensitive to water and dirt.
Nubuck is also a ruwler leather but here, in contrast to suede, the top of the skin is lightly sanded, giving it a finer, velvety look. Nubuck is also thicker, but finer in fibre than suede.

If there are no real stains on the shoes and you just want to give them a service, then proceed as follows:
Suede or nubuck have soft hairs that are best cleaned with a brush. Use the suede brush to wipe away dust and dirt on your shoes. Do not move the brush back and forth: always brush in the same direction. Once you've brushed off this layer of dirt, your shoes look a little new anyway.
Once the shoes have been treated, you can inject them with a water and dirt-repellent impregnation spray to further protect them. Impregnate the suede shoes regularly to keep them beautiful.

If there are any stains on the shoes, proceed as follows:
Wear spots that are no longer brushed out can sometimes be repaired with a eraser. There are also special suede/nubuck gummes (Collonil) for this job. Start with moderate pressure on the eraser and increase if the scuffs do not come out.
Once the shoes have been treated, you can inject them with a water and dirt-repellent impregnation spray to further protect them. Impregnate the suede shoes regularly to keep them beautiful.
Don't use shoe polish because it will harden the suede fabric and you can make stains!

Tip:
Did the kids play in the mud with their suede or nubuck shoes?
Just let the mud dry out. Remove excess mud without sweeping too hard over the suede. Leave to dry. Once it is dry, you can break down the large pieces. Use a suede brush to brush off the remaining pieces.

Q: How do I care for my shoes in grease leather?
Greased leather, just like smooth leather, is made from the outside of the animal skin. This type of leather feels smooth and a bit greasy to the touch and usually looks dull. Dressed leather is easy to recognise when you push the leather from the inside out of the shoe with your finger - you see the leather lightening in colour instantly and often you can wipe away slight scratches.
Greased leather is beautiful, but has the characteristic that it discolours as it is worn more often.
Scratches are also more common with greased leather than with other types of leather, but no worries, it is easy to treat.
Grease your shoes several times a year with a colourless cream. This ensures that the leather retains its deep color shine.
Also spray the leather once a month against dirt and moisture. This is best done with the "Collinil: Rustical for oily leather".

Useful tips:
Never use ordinary impregnation sprays or shoe cream. These can damage the grease-leather character of the shoes.
Applying leather grease too often or too thickly is not good. As a result, the leather becomes too supple and loses its shape stability.

Q: How do I care for metallic shoes?
Metallic leather is special leather, because a special coating has been applied over the normal top layer. This gives the leather its shiny effect. This layer will not wear out quickly, but is sensitive to scratches.
When your metallic shoes are dirty, it's usually easy to remove, because the dirt can't pull into the leather because of the coating. To make sure that your metallic shoes don't get dirty anyway and to keep them shiny, a special spray has been developed by Collonil: Metallic spray for metallic leather.
If you inject your shoes regularly with this spray, your shoes will keep their shine. You don't have to rub the shoes afterwards, but this is allowed if you want them to shine extra!

Q: How do I care for my ponyhair shoes?
Ponyhair is an exciting alternative to 'ordinary' leather.
These hairy shoes are not really made of ponyhair. The material, like other leather products, comes from the cow. The reason it's called ponyhair anyway, because it's just as cuddly as ponyhair.
The material seems to be very difficult to take care of, but that's very easy. It's actually very easy! These shoes are easy to clean with a dry cloth. If necessary, you can use a slightly damp cloth, but then dry the shoes immediately afterwards with a dry cloth.
Furthermore, you have to inject against the hairs in your shoes. So every hair is packed and you can enjoy your shoes for longer.
Regularly impregnate your shoes to keep them beautiful and 'new', you can do this with a special spray for ponyhair "Collonil: Vario spray for hairy shoes" or with the "Collonil: Carbon pro spray".

Q: How do the different shoe brands fall at Anna Pops?
On the site you will find the waistline for each individual shoe: waist normal/tails small/tails big/tails big/tails 1 size bigger/tails 1 size smaller.

Each shoe is different, so it is different for each brand how shoes fall.
It may be that your son or daughter generally has size 31, but for one brand you need size 30, while for the other you need size 32.
To help you choose the right size, we have noted our algmen experience by brand.

Below you can find an overview of how we and our customers think each brand falls:
- 10IS: Regular fit.
- Angulus: Falls large.
- Bergstein: Falls large.
- BiKey: Regular fit.
- Collegiate slippers: Falls 1 size smaller.
- Costume selection: Regular fit.
- Eli: Falls large. Suitable for wide feet.
- Gallucci: Falls large. Suitable for very narrow feet.
- Golden Goose deluxe fire: Falls 1 bar larger.
- HIP: Regular fit. Suitable for narrow feet.
- Hummel: Falls small.
- JFF: Regular fit. Suitable for very narrow feet.
- MAA: Falls large. Suitable for wide feet.
- Manuela de juan: Regular fit.
- Melula: Falls 1 bar larger. Suitable for wide feet.
- Minorquines: Regular fit.
- Momino: Falls large.. Suitable for wide feet.
- Nathalie Verlinden: Falls 1 size bigger.
- Ocra by Pops: Falls large.
- Ocra: Falls large. Suitable for wide feet.
- P448: Regular fit.
- Philippe Model: Falls 1 bar larger.
- Pinocchio: Regular fit. Suitable for narrow feet.
- Pom d'api: Regular fit. ! For most sandals it is 1 size smaller!
- Pump: Regular fit.
- Pp: Regular fit. Suitable for narrow feet.
- Reef: Falls large.
- Roundinella: Falls small.
- Salt water sandal: Original/Classic/slide/Swimmer: falls to size. Surfer/Strapwee/Seawee/Shark: falls 1 bar smaller.
- Stabbard: Regular fit.
- Tricati: Falls small.

Q: When can I come to the shop?
Our shop is open on Wednesdays, Thursdays, Fridays and Saturdays. Always from 10-18h.
Our address:
Eugeen Bosteelsstraat 10
9300 Aalst
Tip: Fancy a walk or you want your kids to romp around in the playground? The Aalst city park is located close to the shop!

Would you like to choose shoes or clothes at a less busy time? No problem!
You can also always visit by appointment.
You can make this appointment:
* By telephone on 0032(0)53/41 57 39
* Via mail info@annapops.be

Q: Is the article I see online actually available in the store?
On our webshop you can see for yourself whether an article is available in our shop.
The sizes that appear with the shoes or the clothing are the still available sizes online and in the shop.
Tip: Sometimes the sale of a certain item can go fast, so you can always reserve them to pick them up at the store, so you can be sure that the item is still there when you come over. It is also possible that items are returned and then available again, so keep an eye on the site regularly.

We also work with a preorder system for some articles.
These items are not yet present in the store, but can be ordered/reserved in advance.
Here you see behind this size "reserve" , when you click this size, you also see automatically the date of availability in the store.

Q: Is the article I found in the store also available online?
Most of our articles are available online, with some exceptions from time to time.
When we receive new pieces, they almost immediately get a place in our shop.
In order for these articles to be published online, we need quality photos. We take the photos ourselves, we want to do it well and it takes some time. Because of this it may happen that you do not see everything you already saw in our shop immediately on the webshop.

If you don't find something online that you already saw in the shop, you can already order it:
* By telephone on 0032(0)53/41 57 39
* Via mail info@annapops.be

Q: How can I order an item?
You can order an article in different ways:
* Online: book your own items 24 hours a day, 7 days a week, at www.annapops.be (easy and quick!)
* Telephone: 0032(0)53/41 57 39
* Mail to: info@annapops.be

When placing an order, you can pay online right away or choose bank transfer and then you pay in the shop.
You can choose to collect the items yourself in our shop or to have them delivered to your home.

Q: What are the payment methods at Anna Pops?
We use a highly secure PayPal payment environment.

In the store:
* Cash, Bancontact, MasterCard or Visa.
* With a gift voucher

Online:
* With a bank card: you can choose between Bancontact, MasterCard or Visa.
* By bank transfer:
IBAN: BE32 7310 2315 6602 to the name of Tina Daem.
BIC: KREDBEBB
notification: order number
* With a gift voucher

Q: What are the shipping costs at Anna Pops?
Free shipping to Belgium from 150.
Free shipping to the rest of the world from 350.



Q: Can I have my online order packaged as a gift?
You can!
When placing an order, you can tick the box to have your order packed as a gift. For an additional cost of 2 euros, we provide a nice packaging.

Q: How do I use my gift card?
A gift voucher can be used in our shop as well as in the webshop.
The gift card is valid for 1 year: date of creation + 1 year.

How to use gift card in the shop:
* You give the gift card to the cash register when you pay for your items.
* You are not obliged to pay the full amount of the gift card at once. The balance is saved and can be used up next time.

How to use gift card online:
* You enter your coupon code of the gift voucher in the appropriate field in the shopping basket: "Discount code or gift voucher? Click on "validate" and the amount of the gift certificate will be deducted from the total amount to be paid.
* You are not obliged to pay the full amount of the gift certificate at once. The balance is saved and can be used up next time.

Q: I had a problem with my online payment, did my payment and order get through well?
Did you fail to pay via Paypal?
Then first check if the money has left your bank account or not.
Has the money gone off your bank account but have you not yet received a confirmation by e-mail? Then contact us, we will be happy to help you!

* By telephone on 0032(0)53/41 57 39
* Via mail info@annapops.be

Q: Can I ask for an invoice from Anna Pops?
Are you self-employed and do you have a VAT number? Then you can, if you want, ask for an invoice.
Ask for your invoice when you pay at the checkout in the shop or when you pay you online reservation on our webshop.

You will automatically receive the invoice to your email address.

Q: How do I know if my order has been successful?
As soon as you have forwarded your order, you will receive a confirmation email containing a detailed overview of your order.

In that mail you will also find information about:
* The payment: the total amount of all items together, the shipping costs if any and the total amount of these 2 together.
* Customer discount: here you can view your acquired basket customer discount.
* The payment method: the way you chose to pay and our account number IBAN: BE32 7310 2315 6602 in the name of Tina Daem, BIC: KREDBEBB.
* Your contact details
* Shipping method: shop pickup, address of delivery,

Q: I have a specific question about an article.
Do you have a question about an article? We will be happy to answer your question!

You can ask this question:
* By the "Question about this item"-bar? that you can find with the relevant article on our webshop. (Fastest and smoothest way!)
* By telephone on 0032(0)53/41 57 39
* Via mail info@annapops.be

Q: The article doesn't meet my expectations, what can I do?
Does the article not meet your expectations?
Is the shoe you bought (online) too small, too big, isn't the fit good?
Isn't the clothing you bought online what you were looking for?

- Give us a call as soon as possible!
* Telephone on 0032(0)53/41 57 39
* Via mail info@annapops.be
- Put the article in its original packaging.
- Dispatch the return shipment to a PostPoint and send it to this address:
* Anna Pops
Eugeen Bosteelsstraat 10
9300 Aalst - Belgium
- We will make sure that you can exchange your item for another size or that you get your money back if you want to cancel your purchase. We will refund you after receipt and inspection of the item. Outlet items are reimbursed in a voucher. (see conditions)
*Send us your account number via: info@annapops.be
*If you paid with PayPal, you will find the amount refunded on your Paypal account.
*If you paid with another method of payment, we will refund the amount as soon as possible.

We would also like to receive some feedback on what does not meet expectations, so that we can offer our customers a good service in terms of fit, size, etc.


Privacy policy

We respect the privacy of visitors to the website and ensure that the personal information you provide us with is treated confidentially. Personal data is processed in a way that is in accordance with the requirements of the Personal Data Protection Act.

Collection, recording and processing of data
We collect, record and process personal data from our customers. Certain data must be explicitly communicated, such as for the use of certain parts of the website, the purchase of a product, participation in a competition, the creation of an account, etc.
Other data is collected automatically by 'cookies' and other systems/applications that collect information (such as IP address, use of the site, language and type of browser, etc.).
The data communicated, either explicitly or by automated means, are entered and processed in the database of Anna Pops, Eugeen Bosteelsstraat 10, 9300 Aalst, VAT BE 0861,048,808. Anna Pops is responsible for processing the personal data collected through the website and/or other channels and monitors the processing carried out by other parties at her request.
The data is automatically accessible to other possible companies of Anna Pops.

Use of your data
You guarantee that the information you provide is correct and complete. The communication of incorrect data or data belonging to third parties may result in the user being temporarily or permanently denied any access, in whole or in part, to the products and services of Anna Pops.
When purchasing items from our webshop, you must identify yourself before you can proceed to purchase. This allows us to support you in case of technical or other problems and provides Anna Pops with an insight into your profile and interests through your use of this login.
We may use your information to contact you directly, by mail, telephone or electronically, such as via email or SMS. With electronic communication you have the possibility to unsubscribe for future electronic communication.
Your data (with the exception of sensitive data such as political and religious beliefs, etc.) may be used for the sale and promotion of products and services and to keep you informed of our offers.
Personal data such as name, first name, street, house number, bus number, postal code, place of residence, telephone number will not be passed on to other companies.
Anna Pops is in no way liable for the use that third parties make of your data. For example, the websites of the Mediahuis group may contain links to websites of third parties or advertising messages of third party advertisers through which your personal data are collected. This collection and processing of data does not fall under the responsibility of the Mediahuis group, but under the responsibility of the relevant advertiser or operator of the website in question to which you are traveling.

Click behaviour and visitor data
On the website, general visitor information is kept up to date. In this context, in particular, the IP address of your computer, any user name, the time of retrieval and data sent by a visitor's browser can be recorded and used for statistical analyses of visitor and click behaviour on the website, as well as to optimise the functioning of the website.
We try to anonymise these data as much as possible. These data will not be passed on to third parties.

Google Analytics
We use Google Analytics to track how users use the Website and how effective our AdWords ads at Google search result pages are. The information obtained in this way, including the address of your computer (IP address), will be transmitted to and stored by Google on servers in the United States. Please read Google's privacy policy for more information, as well as Google Analytics' specific privacy policy.
Google will use this information for the purpose of evaluating the use of our website, compiling reports on the website and providing its advertisers with information about the effectiveness of their campaigns. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. We have no influence on this. We have not allowed Google to use the analytics information obtained for other Google services.

Facebook and Instagram
This site contains buttons to promote or share pages on social networks Facebook and Instragram. These buttons are realized by code provided by Facebook and Instagram itself. This code places, among other things, a cookie (see cookie policy).
Please read the Facebook and Instagram privacy statements (which may change from time to time) to see what they do with your personal information that they process with this code.

Newsletter
We offer a newsletter with which we want to inform interested parties about news regarding Anna Pops, our services and related matters. Your e-mail address will only be added to the list of subscribers with your explicit consent. Each newsletter contains a link that allows you to unsubscribe. The subscriber base of the newsletter is not provided to third parties.

Use of cookies
We use cookies when offering electronic services. A cookie is a small file that is sent along with the pages of this website and is stored on the hard disk of your computer by your browser. We use cookies to remember your settings and preferences. You can disable these cookies via your browser, see for example the Consumers' Association for explanation.
Our website places cookies from the U.S. company Google, as part of the "Analytics" service. We use this service to keep track of and receive reports on how visitors use the website. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. We have no influence on this.

Inspection, correction and right to object
If you have a relationship with us, you have the opportunity, after a written request, to view your personal data. If the overview provided by us contains any inaccuracies, you can ask us in writing to change the details or to have them removed. In addition, you can notify us in writing if you do not wish to be contacted with information about our products and services by reporting this to the following address:
Anna Pops
Eugeen Bosteelsstraat 10
9300 Aalst
or by e-mail: info@annapops.be

Customize privacy statement
We reserve the right to modify this privacy statement. Changes will be published on this website.

Information about our cookie policy
Anna Pops uses cookies to make your browsing experience easier and more enjoyable, and to better tailor the content of the site to your needs and preferences. You may refuse the installation of cookies, but some parts of our site may not work or may not work optimally. If you visit our site without changing your cookie settings and click on the "continue" link, we will assume that you accept the installation of cookies.

What is a cookie?
A cookie is a text file that a website's server places in your computer's browser or on your mobile device when you visit the website. The cookie contains a unique code that allows you to recognize your browser during a visit to the website (a so-called 'session' cookie) or during subsequent, repeated visits (a so-called 'permanent' cookie).
Cookies can be placed by the server of the website you are visiting or by partners with whom this website cooperates. A website's server can only read cookies that it has placed itself, it has no access to other information that is on your computer or mobile device.
Cookies are stored on your computer or mobile device in the folder of your browser.
The content of a cookie usually consists of the name of the server that placed the cookie, an expiry date and a unique number code.
Cookies generally make the interaction between the visitor and the website easier and faster and help the visitor to navigate between the different parts of a website. Cookies can also be used to make the content of a website or the publicity on a website more relevant to the visitor and to adapt it to his or her personal taste and needs.

What cookies does Anna Pops use?
1. Functional cookies
Functional cookies are cookies that are strictly necessary for the functioning of the website. We use a functional cookie when you log in. This cookie ensures that you remain logged in as long as you surf on annapops.be.
2. Website settings
These cookies store your preferences in order to make the website more user-friendly. For example: a cookie that keeps track of the choice you made on the homepage, a cookie that keeps track of whether you have already been asked to take part in a survey so that we do not always submit the same survey to you, and a cookie that keeps track of whether or not you have clicked on the cookie warning. These cookies are not strictly necessary for the functioning of the site.
3. Anonymous and third party analytics cookies
These cookies analyze the users of our website. For example: how many visitors come along, which pages were viewed, ...
Third party analytics cookies are placed by third parties who provide tools for analyzing the users on our website. Google Analytics is a well-known example of this.
4. Third party tracking cookies These cookies are placed by facebook when you view an item on our website. The purpose of tracking cookies is to collect information about users, their surfing behaviour and interests. When you surf, certain websites may recognize that cookie and display personalized ads and targeted online advertising

How can you manage your cookies?
How can you manage your cookies. On http://www.aboutcookies.org/ you will find the method used to refuse cookies for the most frequently used browsers.
You can delete the already installed cookies from your computer or mobile device at any time.


Terms and conditions

Each order is considered as an explicit acceptance of the general terms and conditions set by the buyer.

Company details , seller
The website & webshop annapops.be is owned by:
Anna Pops
Vondst BV
Eugeen Bosteelsstraat 10
9300 Aalst - België
T: 053 41 57 39
E: info@annapops.be
Management company: Tina Daem
BTW: BE 0727.965.303

Article 1: General provisions
The e-commerce website of Anna Pops, a one-man business with registered office in Eugeen Bosteelsstraat 10, 9300 Aalst, BTW BE 0861048808, offers its customers the possibility to buy the products from its online store.

These General Terms and Conditions ("Terms and Conditions") apply to any order placed by a visitor to our site ("Customer"). When placing an order via the Anna Pops webshop, the Customer must expressly accept these Terms and Conditions, with which he agrees to the applicability of these Terms and Conditions, to the exclusion of all other terms and conditions. Additional terms and conditions of the Client are excluded, unless they have been accepted in advance, in writing and explicitly by Anna Pops.

Article 2: Price
All prices mentioned are expressed in EURO or DOLLAR, always including VAT and all other taxes or duties that the Customer is obliged to pay.
The item price of the smallest available size is always displayed. When the desired size is indicated, the corresponding price will be displayed.
If delivery, reservation or administrative costs are charged, this will be stated separately.
The Customer can also always consult the delivery costs on the site at the time of delivery & shipment

The quotation of price relates exclusively to the articles as it is described verbatim. The accompanying photos are intended to be decorative/informative and may contain elements that are not included in the price

Article 3: Offer
Despite the fact that the e-commerce website is composed with the greatest possible care, it is still possible that the information offered is incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the offer are not binding on Anna Pops. Anna Pops is only bound by an obligation of means with regard to the correctness and completeness of the information offered. Anna Pops is in no way liable in the event of manifest material errors, typesetting or printing errors.

If the Customer has specific questions about e.g. sizes, colour, fit, availability, delivery time or delivery method, we ask the Customer to contact us in advance via info@annapops.be or by telephone on 003253415739.

The offer is always valid as long as the stock lasts and can be adjusted or withdrawn at any time by Anna Pops. Anna Pops cannot be held liable for the non-availability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

Availablity
Our webshop offers you articles that we also present to our customers in the shop 'Anna Pops' in Aalst. If an item selected by you in the webshop is simultaneously selected by a customer in the shop, we reserve the right to continue to serve the customer. However, we hope - because of our large offer - to exclude this as much as possible and to be able to serve all our customers as we wish. If this does occur, we will contact you so that you can - if you wish - revise the order. You will of course be refunded immediately for the respective items.

Color
'Anna Pops' tries to depict the articles as faithfully as possible. Keep in mind, however, that factors such as a computer screen, ambient light, etc., especially in the colour, may show small deviations from reality.

Size
The size you order is in accordance with the size mentioned in the article. However, shoe sizes can vary from one brand to another. In case of an incorrect size, you can return the article. If you are in doubt about the size, feel free to send us an e-mail (info@annapops.be) and we will measure the inside.

Artikel 4: Online purchases
The ordering process via Anna Pops is as follows:


The Customer has the choice between the following payment methods:

Anna Pops does not charge any costs for the use of the aforementioned payment methods.

Anna Pops is entitled to refuse an order as a result of a serious shortcoming of the Customer with regard to orders in which the Customer is involved and whether there is a suspicion of fraud.

Article 5: Delivery and execution of the agreement
Your order will be shipped on average within three working days after receipt of your payment unless otherwise reported. However, we are not responsible for delays from our suppliers. In the event of an abnormal delay in the delivery period as a result of force majeure or other unforeseen circumstances, either at our premises or at the premises of the suppliers, we will inform the Customer immediately, including information about the updated delivery period.

We are not liable for any damage, loss or other problems during shipment. We are doing our utmost to prevent these possible problems.
Please make sure that you provide us with your data fully and correctly, incorrect delivery addresses are the responsibility of the Customer and may give rise to additional costs that are at the expense of the Customer.
If the Customer requests a method of delivery that differs from that used by us, any additional costs shall be charged to the Customer.
The risks of loss of and damage to the goods are transferred to the Customer at the time of delivery. However, if the Customer fails to comply with its contractual obligations, the risk of loss of and damage to the products shall pass to the Customer at the time when the delivery should have taken place without any breach of obligations on the part of the Customer.

Products are delivered all over the world and the rates can be found at delivery and shipping.

Customers may cancel free of charge if, for any reason, goods cannot be delivered within 30 days of the conclusion of the contract, in accordance with Article VI.43 of the Economic Law Code.

Delivery is made by Bpost and the duration and costs associated with this can be consulted with the delivery and shipping costs.

Any visible damage and/or qualitative shortcoming of an article or other shortcoming in the delivery must be reported by the Client to Anna Pops without delay and within 2 days.

Article 6: Retention of title
The delivered items remain the exclusive property of Anna Pops until the moment of full payment by the Client.

The Client undertakes, if necessary, to inform third parties of the retention of title of Anna Pops, e.g. to any person who may attach the items that have not yet been fully paid for.

Article 7: Right of withdrawal / return
The provisions of this article only apply to Customers who purchase items online from Anna Pops in their capacity as consumers.

The Customer is entitled to withdraw from the agreement without giving any reason within a period of 14 calendar days. He is free to provide additional information to us in order to improve our services.
Goods with a discount (outlet items or items indicated with a discount) can also be returned but within a period of 7 days in order to be able to sell them to other customers.
The refund will made with a coupon code which can be used later in the shop or online.

The withdrawal period shall expire 14 calendar days from the day on which the physical possession of the goods takes place, either on the day on which the Customer or on behalf of a third party other than the carrier and indicated by the Customer.

In order to exercise the right of withdrawal, the Customer must e-mail Anna Pops at info@annapops.be
and thus inform us by means of an unequivocal statement of its decision to withdraw from the contract. The Customer does not need to request a standard form for this, but can simply send a short e-mail.

In order to comply with the withdrawal period, the Customer must send his notice regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.

The Client must return or hand over the goods to Anna Pops without delay, but in any case no later than 14 calendar days after the day on which he has notified Anna Pops of his decision to revoke the agreement. The Customer is on time if he returns the goods within this period of 14 calendar days.

The goods purchased online, for which you wish to exercise the right of withdrawal, may also be returned to the shop (with address: Eugeen Bosteelsstraat 10, 9300 Aalst).

The direct costs of returning the goods shall be borne by the Customer. If you would like us to create a label at 5 euros (incl. VAT) for Belgium and 8 euros (incl. VAT) for the Netherlands (only for these countries is it possible to create a return label), please feel free to mail us at info@annapops.be. We will then arrange the payment and the label in this way.

The Customer is requested to return the articles in their original condition and packaging, with all accessories supplied, and instructions for use. If the value of the returned product is reduced in any way, Anna Pops reserves the right to hold the Customer liable and to claim compensation for any diminished value of the goods resulting from the Customer's use of the goods beyond what is necessary to determine the nature, characteristics and operation of the goods.

All returned articles are carefully examined. The basic principle here is that the consumer may only inspect the article as he would be allowed to do in a shop. Returned items may be appropriate but may not have been used. When an article is impaired by the use of the Client, this will be charged to the Client.

If the Client revokes the agreement, Anna Pops will refund all payments received from the Client up to that moment, excluding the delivery costs paid, to the Client within a maximum of 14 calendar days after Anna Pops has been informed of the Client's decision to revoke the agreement. In the case of sales contracts, Anna Pops will wait until he has received back all the goods, whichever time comes first.

Anna Pops shall reimburse the Customer using the same means of payment with which the Customer has carried out the original transaction, unless this is not possible for technical reasons. Good with a discount will be refund by coupon code.

The Customer cannot exercise the right of withdrawal before:


Article 8: Warranty
Under the Act of 21 September 2004 on the protection of consumers in respect of the sale of consumer goods, consumers have legal rights. This legal warranty is valid from the date of delivery to the first owner. Any commercial guarantee does not affect these rights.

In the event of questions, remarks or complaints, the customer can contact Anna Pops at any time via e-mail info@annapops.be or via telephone 003253415739. Anna Pops will process the client's request as soon as reasonably possible and will contact the client concerned. If the question, remark or complaint relates to the guarantee, in principle the manufacturer/producer must be involved, so that the handling of the request or complaint can take longer.

Article 9: Penalties for non-payment
Without prejudice to the exercise of other rights available to Anna Pops, in the event of non-payment or late payment, the Client is due, by operation of law and without notice, an interest of 10% per annum on the amount not paid. In addition, the Customer shall be liable by operation of law and without notice to pay a fixed indemnity of 10% of the amount concerned, with a minimum of 25 euros per invoice.

Without prejudice to the foregoing, Anna Pops reserves the right to take back the items that are not (fully) paid for.

Article 10: Privacy
Anna Pops respects the Belgian law of 8 December 1992 on the protection of private life in the processing of personal data.
All about our privacy policy can be found under the topic privacy policy.

Article 11: Use of cookies
During a visit to the site, 'cookies' may be placed on the hard disk of your computer. A cookie is a text file that a website's server places in your computer's browser or on your mobile device when you consult a website. Cookies cannot be used to identify individuals, a cookie can only identify a machine.

All information about our use of cookies can be found in our privacy policy.

You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Please note that certain graphic elements may not appear correctly, or that you will not be able to use certain applications.

By using our website, you agree to our use of cookies.

Article 12: Damage to validity - failure to act
If any provision of these Terms is held to be invalid, illegal or void, the validity, legality and applicability of the other provisions shall not be affected in any way.

Failure by Anna Pops at any time to enforce any of the rights listed in these Terms and Conditions, or to exercise any right thereunder, shall never be construed as a waiver of such provision and shall never affect the validity of these rights.

Article 13: Amendment of conditions
These Conditions are supplemented by other conditions explicitly referred to, and the general terms and conditions of sale of Anna Pops. In case of contradiction, these Conditions shall prevail.

Article 14: Evidence
The Customer accepts that electronic communications and backups may serve as evidence.

Article 15: Intellectual property
You can always consult the website 'Anna Pops'; annapops.be. External commercial use of this website and its data is only permitted with written permission. Nothing on this webpage may be copied, stored and/or distributed for commercial purposes without the written permission of Anna Pops. 'Anna Pops' is not responsible for external websites and social media to which she may be linked.

Article 16: Applicable law - Disputes
Of course, we always hope that all our customers are 100% satisfied.
If you have any complaints about our services, you can contact us via our contact page on our website or by sending an e-mail to info@annapops.be.
We will do everything we can to deal with your complaint within 7 days.
All agreements we enter into with our customers, regardless of their place of residence, are governed exclusively by Belgian law. The courts of the district Dendermonde are authorized to take cognizance of all disputes, or at the discretion of Anna Pops, any other court competent according to the rules of the Judicial Code. If, for reasons of international law, another law does apply, the interpretation of the present general terms and conditions will be based first and foremost on the Belgian Law on Market Practices and Consumer Protection.

Shop: Eugeen Bosteelsstraat 10, Aalst - info@annapops.be - +32(0)53 41 57 39 - open from Wed to Sat, from 10 a.m. to 6 p.m.