Your order will be shipped on average within three working days after receipt of your payment unless otherwise reported.
Delivery takes place via bpost. This takes about 1 to 3 working days within Belgium. Deliveries within Europe take about 3 to 9 working days and deliveries outside Europe about 7 to 19 working days.
We are not liable for any damage, loss or other problems during shipment. We are doing our utmost to prevent these possible problems.
You can have your package insured, subject to a surcharge of 2 euros.
If the package is suitable for letterbox mail (determined by Anna Pops), then the rate within Belgium is lower (3.95 euros).
Free shipping to Belgium from €150,
Free shipping to the rest of the world from €350,
Please also read our general terms and conditions to be fully aware of the functioning of the website.
You can send us your exchange or return request online by e-mail via email@example.com. You must enter your e-mail address for verification purposes.
The items that you have purchased through us can be exchanged or returned without giving any reason and this during 14 days from the delivery. You pay the costs yourself. You will return the shoes or accessories (undamaged and complete) at your expense and Anna Pops will then return the shoes or accessories to you (once) at their expense.
Goods with a discount (outlet items or items indicated with a discount) can also be returned but within a period of 7 days in order to be able to sell them to other customers. The refund will made with a coupon code which can be used later in the shop or online.
In case of return, as soon as Anna Pops has received everything in good condition, undamaged and complete, she will refund the amount within 30 days to the account number of the customer. The amount will be transferred back to your account via the paypal account or, if desired, via bank transfer. The only thing Anna Pops will deduct are the original shipping costs.
The shoes will be taken back provided that:
We respect the privacy of visitors to the website and ensure that the personal information you provide us with is treated confidentially. Personal data is processed in a way that is in accordance with the requirements of the Personal Data Protection Act.
Collection, recording and processing of data
We collect, record and process personal data from our customers. Certain data must be explicitly communicated, such as for the use of certain parts of the website, the purchase of a product, participation in a competition, the creation of an account, etc.
Other data is collected automatically by 'cookies' and other systems/applications that collect information (such as IP address, use of the site, language and type of browser, etc.).
The data communicated, either explicitly or by automated means, are entered and processed in the database of Anna Pops, Eugeen Bosteelsstraat 10, 9300 Aalst, VAT BE 0861,048,808. Anna Pops is responsible for processing the personal data collected through the website and/or other channels and monitors the processing carried out by other parties at her request.
The data is automatically accessible to other possible companies of Anna Pops.
Use of your data
You guarantee that the information you provide is correct and complete. The communication of incorrect data or data belonging to third parties may result in the user being temporarily or permanently denied any access, in whole or in part, to the products and services of Anna Pops.
When purchasing items from our webshop, you must identify yourself before you can proceed to purchase. This allows us to support you in case of technical or other problems and provides Anna Pops with an insight into your profile and interests through your use of this login.
We may use your information to contact you directly, by mail, telephone or electronically, such as via email or SMS. With electronic communication you have the possibility to unsubscribe for future electronic communication.
Your data (with the exception of sensitive data such as political and religious beliefs, etc.) may be used for the sale and promotion of products and services and to keep you informed of our offers.
Personal data such as name, first name, street, house number, bus number, postal code, place of residence, telephone number will not be passed on to other companies.
Anna Pops is in no way liable for the use that third parties make of your data. For example, the websites of the Mediahuis group may contain links to websites of third parties or advertising messages of third party advertisers through which your personal data are collected. This collection and processing of data does not fall under the responsibility of the Mediahuis group, but under the responsibility of the relevant advertiser or operator of the website in question to which you are traveling.
Click behaviour and visitor data
On the website, general visitor information is kept up to date. In this context, in particular, the IP address of your computer, any user name, the time of retrieval and data sent by a visitor's browser can be recorded and used for statistical analyses of visitor and click behaviour on the website, as well as to optimise the functioning of the website.
We try to anonymise these data as much as possible. These data will not be passed on to third parties.
Google will use this information for the purpose of evaluating the use of our website, compiling reports on the website and providing its advertisers with information about the effectiveness of their campaigns. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. We have no influence on this. We have not allowed Google to use the analytics information obtained for other Google services.
Facebook and Instagram
Please read the Facebook and Instagram privacy statements (which may change from time to time) to see what they do with your personal information that they process with this code.
We offer a newsletter with which we want to inform interested parties about news regarding Anna Pops, our services and related matters. Your e-mail address will only be added to the list of subscribers with your explicit consent. Each newsletter contains a link that allows you to unsubscribe. The subscriber base of the newsletter is not provided to third parties.
Our website places cookies from the U.S. company Google, as part of the "Analytics" service. We use this service to keep track of and receive reports on how visitors use the website. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. We have no influence on this.
Inspection, correction and right to object
If you have a relationship with us, you have the opportunity, after a written request, to view your personal data. If the overview provided by us contains any inaccuracies, you can ask us in writing to change the details or to have them removed. In addition, you can notify us in writing if you do not wish to be contacted with information about our products and services by reporting this to the following address:
Eugeen Bosteelsstraat 10
or by e-mail: firstname.lastname@example.org
Customize privacy statement
We reserve the right to modify this privacy statement. Changes will be published on this website.
What is a cookie?
A cookie is a text file that a website's server places in your computer's browser or on your mobile device when you visit the website. The cookie contains a unique code that allows you to recognize your browser during a visit to the website (a so-called 'session' cookie) or during subsequent, repeated visits (a so-called 'permanent' cookie).
Cookies can be placed by the server of the website you are visiting or by partners with whom this website cooperates. A website's server can only read cookies that it has placed itself, it has no access to other information that is on your computer or mobile device.
Cookies are stored on your computer or mobile device in the folder of your browser.
The content of a cookie usually consists of the name of the server that placed the cookie, an expiry date and a unique number code.
Cookies generally make the interaction between the visitor and the website easier and faster and help the visitor to navigate between the different parts of a website. Cookies can also be used to make the content of a website or the publicity on a website more relevant to the visitor and to adapt it to his or her personal taste and needs.
What cookies does Anna Pops use?
1. Functional cookies
Functional cookies are cookies that are strictly necessary for the functioning of the website. We use a functional cookie when you log in. This cookie ensures that you remain logged in as long as you surf on annapops.be.
2. Website settings
These cookies store your preferences in order to make the website more user-friendly. For example: a cookie that keeps track of the choice you made on the homepage, a cookie that keeps track of whether you have already been asked to take part in a survey so that we do not always submit the same survey to you, and a cookie that keeps track of whether or not you have clicked on the cookie warning. These cookies are not strictly necessary for the functioning of the site.
3. Anonymous and third party analytics cookies
These cookies analyze the users of our website. For example: how many visitors come along, which pages were viewed, ...
Third party analytics cookies are placed by third parties who provide tools for analyzing the users on our website. Google Analytics is a well-known example of this.
4. Third party tracking cookies These cookies are placed by facebook when you view an item on our website. The purpose of tracking cookies is to collect information about users, their surfing behaviour and interests. When you surf, certain websites may recognize that cookie and display personalized ads and targeted online advertising
How can you manage your cookies?
You can delete the already installed cookies from your computer or mobile device at any time.
Each order is considered as an explicit acceptance of the general terms and conditions set by the buyer.
Company details , seller
The website & webshop annapops.be is owned by:
Eugeen Bosteelsstraat 10
9300 Aalst - België
T: 053 41 57 39
Management company: Tina Daem
BTW: BE 0727.965.303
Article 1: General provisions
The e-commerce website of Anna Pops, a one-man business with registered office in Eugeen Bosteelsstraat 10, 9300 Aalst, BTW BE 0861048808, offers its customers the possibility to buy the products from its online store.
These General Terms and Conditions ("Terms and Conditions") apply to any order placed by a visitor to our site ("Customer"). When placing an order via the Anna Pops webshop, the Customer must expressly accept these Terms and Conditions, with which he agrees to the applicability of these Terms and Conditions, to the exclusion of all other terms and conditions. Additional terms and conditions of the Client are excluded, unless they have been accepted in advance, in writing and explicitly by Anna Pops.
Article 2: Price
All prices mentioned are expressed in EURO or DOLLAR, always including VAT and all other taxes or duties that the Customer is obliged to pay.
The item price of the smallest available size is always displayed. When the desired size is indicated, the corresponding price will be displayed.
If delivery, reservation or administrative costs are charged, this will be stated separately.
The Customer can also always consult the delivery costs on the site at the time of delivery & shipment
The quotation of price relates exclusively to the articles as it is described verbatim. The accompanying photos are intended to be decorative/informative and may contain elements that are not included in the price
Article 3: Offer
Despite the fact that the e-commerce website is composed with the greatest possible care, it is still possible that the information offered is incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the offer are not binding on Anna Pops. Anna Pops is only bound by an obligation of means with regard to the correctness and completeness of the information offered. Anna Pops is in no way liable in the event of manifest material errors, typesetting or printing errors.
If the Customer has specific questions about e.g. sizes, colour, fit, availability, delivery time or delivery method, we ask the Customer to contact us in advance via email@example.com or by telephone on 003253415739.
The offer is always valid as long as the stock lasts and can be adjusted or withdrawn at any time by Anna Pops. Anna Pops cannot be held liable for the non-availability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
Our webshop offers you articles that we also present to our customers in the shop 'Anna Pops' in Aalst. If an item selected by you in the webshop is simultaneously selected by a customer in the shop, we reserve the right to continue to serve the customer. However, we hope - because of our large offer - to exclude this as much as possible and to be able to serve all our customers as we wish. If this does occur, we will contact you so that you can - if you wish - revise the order. You will of course be refunded immediately for the respective items.
'Anna Pops' tries to depict the articles as faithfully as possible. Keep in mind, however, that factors such as a computer screen, ambient light, etc., especially in the colour, may show small deviations from reality.
The size you order is in accordance with the size mentioned in the article. However, shoe sizes can vary from one brand to another. In case of an incorrect size, you can return the article. If you are in doubt about the size, feel free to send us an e-mail (firstname.lastname@example.org) and we will measure the inside.
Artikel 4: Online purchases
The ordering process via Anna Pops is as follows:
The Customer has the choice between the following payment methods:
Anna Pops does not charge any costs for the use of the aforementioned payment methods.
Anna Pops is entitled to refuse an order as a result of a serious shortcoming of the Customer with regard to orders in which the Customer is involved and whether there is a suspicion of fraud.
Article 5: Delivery and execution of the agreement
Your order will be shipped on average within three working days after receipt of your payment unless otherwise reported. However, we are not responsible for delays from our suppliers. In the event of an abnormal delay in the delivery period as a result of force majeure or other unforeseen circumstances, either at our premises or at the premises of the suppliers, we will inform the Customer immediately, including information about the updated delivery period.
We are not liable for any damage, loss or other problems during shipment. We are doing our utmost to prevent these possible problems.
Please make sure that you provide us with your data fully and correctly, incorrect delivery addresses are the responsibility of the Customer and may give rise to additional costs that are at the expense of the Customer.
If the Customer requests a method of delivery that differs from that used by us, any additional costs shall be charged to the Customer.
The risks of loss of and damage to the goods are transferred to the Customer at the time of delivery. However, if the Customer fails to comply with its contractual obligations, the risk of loss of and damage to the products shall pass to the Customer at the time when the delivery should have taken place without any breach of obligations on the part of the Customer.
Products are delivered all over the world and the rates can be found at delivery and shipping.
Customers may cancel free of charge if, for any reason, goods cannot be delivered within 30 days of the conclusion of the contract, in accordance with Article VI.43 of the Economic Law Code.
Delivery is made by Bpost and the duration and costs associated with this can be consulted with the delivery and shipping costs.
Any visible damage and/or qualitative shortcoming of an article or other shortcoming in the delivery must be reported by the Client to Anna Pops without delay and within 2 days.
Article 6: Retention of title
The delivered items remain the exclusive property of Anna Pops until the moment of full payment by the Client.
The Client undertakes, if necessary, to inform third parties of the retention of title of Anna Pops, e.g. to any person who may attach the items that have not yet been fully paid for.
Article 7: Right of withdrawal / return
The provisions of this article only apply to Customers who purchase items online from Anna Pops in their capacity as consumers.
The Customer is entitled to withdraw from the agreement without giving any reason within a period of 14 calendar days. He is free to provide additional information to us in order to improve our services.
Goods with a discount (outlet items or items indicated with a discount) can also be returned but within a period of 7 days in order to be able to sell them to other customers.
The refund will made with a coupon code which can be used later in the shop or online.
The withdrawal period shall expire 14 calendar days from the day on which the physical possession of the goods takes place, either on the day on which the Customer or on behalf of a third party other than the carrier and indicated by the Customer.
In order to exercise the right of withdrawal, the Customer must e-mail Anna Pops at email@example.com
and thus inform us by means of an unequivocal statement of its decision to withdraw from the contract. The Customer does not need to request a standard form for this, but can simply send a short e-mail.
In order to comply with the withdrawal period, the Customer must send his notice regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.
The Client must return or hand over the goods to Anna Pops without delay, but in any case no later than 14 calendar days after the day on which he has notified Anna Pops of his decision to revoke the agreement. The Customer is on time if he returns the goods within this period of 14 calendar days.
The goods purchased online, for which you wish to exercise the right of withdrawal, may also be returned to the shop (with address: Eugeen Bosteelsstraat 10, 9300 Aalst).
The direct costs of returning the goods shall be borne by the Customer. If you would like us to create a label at 5 euros (incl. VAT) for Belgium and 8 euros (incl. VAT) for the Netherlands (only for these countries is it possible to create a return label), please feel free to mail us at firstname.lastname@example.org. We will then arrange the payment and the label in this way.
The Customer is requested to return the articles in their original condition and packaging, with all accessories supplied, and instructions for use. If the value of the returned product is reduced in any way, Anna Pops reserves the right to hold the Customer liable and to claim compensation for any diminished value of the goods resulting from the Customer's use of the goods beyond what is necessary to determine the nature, characteristics and operation of the goods.
All returned articles are carefully examined. The basic principle here is that the consumer may only inspect the article as he would be allowed to do in a shop. Returned items may be appropriate but may not have been used. When an article is impaired by the use of the Client, this will be charged to the Client.
If the Client revokes the agreement, Anna Pops will refund all payments received from the Client up to that moment, excluding the delivery costs paid, to the Client within a maximum of 14 calendar days after Anna Pops has been informed of the Client's decision to revoke the agreement. In the case of sales contracts, Anna Pops will wait until he has received back all the goods, whichever time comes first.
Anna Pops shall reimburse the Customer using the same means of payment with which the Customer has carried out the original transaction, unless this is not possible for technical reasons. Good with a discount will be refund by coupon code.
The Customer cannot exercise the right of withdrawal before:
Article 8: Warranty
Under the Act of 21 September 2004 on the protection of consumers in respect of the sale of consumer goods, consumers have legal rights. This legal warranty is valid from the date of delivery to the first owner. Any commercial guarantee does not affect these rights.
In the event of questions, remarks or complaints, the customer can contact Anna Pops at any time via e-mail email@example.com or via telephone 003253415739. Anna Pops will process the client's request as soon as reasonably possible and will contact the client concerned. If the question, remark or complaint relates to the guarantee, in principle the manufacturer/producer must be involved, so that the handling of the request or complaint can take longer.
Article 9: Penalties for non-payment
Without prejudice to the exercise of other rights available to Anna Pops, in the event of non-payment or late payment, the Client is due, by operation of law and without notice, an interest of 10% per annum on the amount not paid. In addition, the Customer shall be liable by operation of law and without notice to pay a fixed indemnity of 10% of the amount concerned, with a minimum of 25 euros per invoice.
Without prejudice to the foregoing, Anna Pops reserves the right to take back the items that are not (fully) paid for.
Article 10: Privacy
Anna Pops respects the Belgian law of 8 December 1992 on the protection of private life in the processing of personal data.
During a visit to the site, 'cookies' may be placed on the hard disk of your computer. A cookie is a text file that a website's server places in your computer's browser or on your mobile device when you consult a website. Cookies cannot be used to identify individuals, a cookie can only identify a machine.
You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Please note that certain graphic elements may not appear correctly, or that you will not be able to use certain applications.
Article 12: Damage to validity - failure to act
If any provision of these Terms is held to be invalid, illegal or void, the validity, legality and applicability of the other provisions shall not be affected in any way.
Failure by Anna Pops at any time to enforce any of the rights listed in these Terms and Conditions, or to exercise any right thereunder, shall never be construed as a waiver of such provision and shall never affect the validity of these rights.
Article 13: Amendment of conditions
These Conditions are supplemented by other conditions explicitly referred to, and the general terms and conditions of sale of Anna Pops. In case of contradiction, these Conditions shall prevail.
Article 14: Evidence
The Customer accepts that electronic communications and backups may serve as evidence.
Article 15: Intellectual property
You can always consult the website 'Anna Pops'; annapops.be. External commercial use of this website and its data is only permitted with written permission. Nothing on this webpage may be copied, stored and/or distributed for commercial purposes without the written permission of Anna Pops. 'Anna Pops' is not responsible for external websites and social media to which she may be linked.
Article 16: Applicable law - Disputes
Of course, we always hope that all our customers are 100% satisfied.
If you have any complaints about our services, you can contact us via our contact page on our website or by sending an e-mail to firstname.lastname@example.org.
We will do everything we can to deal with your complaint within 7 days.
All agreements we enter into with our customers, regardless of their place of residence, are governed exclusively by Belgian law. The courts of the district Dendermonde are authorized to take cognizance of all disputes, or at the discretion of Anna Pops, any other court competent according to the rules of the Judicial Code. If, for reasons of international law, another law does apply, the interpretation of the present general terms and conditions will be based first and foremost on the Belgian Law on Market Practices and Consumer Protection.